Refund Policy
Last updated: June 2026 · E&OE
We want you to be happy with your purchase. Please read this policy carefully so you understand how we handle refund requests for digital goods sold on the Drifters marketplace.
1. Digital Goods — No Traditional Refunds
All products sold on Drifters are digital goods (Rust server plugins). Due to the nature of digital downloads, we are unable to offer refunds to your original payment method once a purchase has been completed and the file has been accessed or downloaded. This policy applies regardless of your country of residence or payment method used. By completing a purchase, you acknowledge and accept this policy.
2. Store Credit Policy
As an alternative to monetary refunds, Drifters may, at its sole discretion, issue store credit to your account for approved cases. Store credit can be used toward any future purchase on the Drifters marketplace and has no expiry date. Store credit is non-transferable and holds no cash value.
3. When Store Credit May Be Considered
Store credit requests will be considered on a case-by-case basis in the following circumstances: • The plugin was materially and verifiably different from its listed description at the time of purchase. • The plugin file was corrupted or inaccessible at the time of purchase and we were unable to resolve the issue within 7 business days. • You were charged more than once for the same product due to a technical error. Store credit will not be issued for: change of mind, incompatibility due to a Rust game update after the date of purchase, hosting or server configuration issues, or issues arising from combining our plugins with third-party plugins.
4. Why We Use Store Credit Instead of Refunds
Our customers are located all over the world and use a wide variety of payment methods and currencies. Processing direct monetary refunds through our payment gateway involves international banking fees, currency conversion costs, and extended processing times that can disadvantage both you and us. Store credit allows us to make things right quickly, fairly, and without the complications of cross-border payment reversals.
5. How to Request Store Credit
If you believe you qualify for store credit under Section 3, please contact us via the Contact page within 7 days of your purchase. Include your registered email address, the name of the plugin purchased, and a clear description of the issue. We will review your request and respond within 3–5 business days. We may request supporting evidence (e.g. screenshots, server logs) to process your request.
6. Chargebacks & Payment Disputes
If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us, your account may be suspended pending investigation. We encourage you to reach out to us directly — we are a small team and will always do our best to find a fair resolution without the need for third-party disputes.
7. Errors and Omissions
Errors and Omissions Excepted (E&OE). While we endeavour to ensure that all pricing and product information is accurate, Drifters reserves the right to correct any genuine errors in pricing or product descriptions. In the event of a pricing error, you will be notified before any charge is processed.
8. Changes to This Policy
Drifters reserves the right to update or amend this Refund Policy at any time. The version displayed on this page at the time of your purchase is the version that applies to that transaction. We recommend reviewing this page periodically.
9. Contact Us
Have a question about a purchase or this policy? Please reach out to us via the Contact page. We are committed to providing a fair experience for all our customers.
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